Smart call centers: engagement and gamification
Collection, delivery, goals, calls, negotiations. These words are commonplace in a call center environment. However, with the evolution of processes and technologies, call centers are
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Collection, delivery, goals, calls, negotiations. These words are commonplace in a call center environment. However, with the evolution of processes and technologies, call centers are
Reduzir custos tem sido cada vez mais uma preocupação das empresas. Sua presença constante nos objetivos e metas das organizações é prova disso. A nova
Dealing with lack of employee engagement can be a nightmare for managers. Unmotivated people decrease income and can influence co workers to go the same
Suddenly, in March, everything changed. The work environment changed completely, the distancing routine became a reality and the world was closed. Since then, the “mental
The application of gamification in work and education environments has been gaining strength every day. It is proven that the use of game elements helps
Se você acha que a comunicação interna de uma empresa pode não causar grandes impactos nos resultados da organização, calma lá. Uma comunicação interna ineficaz
It is no longer a novelty: the motivation of employees directly interferes in the results of a company. But in this whole journey, what little
Muito se fala em motivação de equipes, mas pouco se diz sobre fortalecer e engajar a liderança. Afinal, os gestores também são colaboradores da empresa
It is the end of the corporate training that happened in closed rooms, presentation of endless slides and a great dose of sleep. With the
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